To order any of our items simply send us an email using any email link from any page penshop@premierprint.uk.com, telling us that you would like to place an order sending the details of the items you wish to purchase We will email you back to confirm your request and your order details and ask you to send us any logos or photos for printing as an email attachment.

Payment can be made using PayPal, Nochex UK credit or debit card or by cheque. If you are paying by PayPal or Nochex we will send you a Payment Request when we receive your order. If paying by cheque please send to: Premier Print, Unit H Tollgate Business Centre, Tollgate Drive, Tollgate Industrial Est, Stafford ST16 3 HS

Please note that orders are not printed until payment is received. Unfortunately we occasionally receive fraudulent orders and so it is now our policy not to give credit. In order to receive your order more quickly we strongly suggest that you use one of our online payment methods to pay for your order.

What images can be used?

We can use most image formats for printing. We prefer high quality jpegs, tiffs, Corel Paint files (cpt), Photoshop (psd) Adobe and Portable Network Graphics (png), eps. Please remember that the higher the quality of your original image the better the print quality. If your image is of a poor quality we cannot achieve a good print result for you. It is important that your image is larger than the print size to printed.     

Delivery times are normally within 5 - 7 working days of our receipt of your payment, but we suggest you allow at least 10 days.

Orders are sent out by Royal Mail first class post, or DHL in the case of large orders.

Delivery charges are variable depending on the quantity ordered please ask when ordering.

We can send samples of pens (Sorry - we do not send free samples of mugs, mouse mats lighters T-shirts jigsaws, coasters or key rings)     

Yes - if you would like a layout proof for your order let us know and we will send a print proof by email. Note that this is for layout only and should not be used to check colour or print quality. Please check your proof carefully as Premier Print will not be responsible for any errors after the proof has been accepted. Please note that unfortunately due to time-wasters we now have to charge for any unused design work. To avoid wasting our time and your money please do not request a proof unless you are placing an order. This means that we can concentrate on providing a good service to our genuine customers. There is no charge for emailed proofs (or alterations to the proof) if you place the order.

If it's our mistake we will always reprint your order or refund your payment if required.

We check all orders before they are despatched, but if you find that there is any fault with your order due to misprinting, please return the faulty order and we will reprint this for you at no extra charge.

However, please note that in most cases (unless we have provided the design or images for you) we are printing the images that you have supplied to us. If the original is not of sufficient quality we cannot guarantee a good print reproduction - we will let you know if this is the case before we print your order.

IMPORTANT NOTE: no refunds will be given where mistakes exist in the original images or documents supplied to us (eg. incorrect spellings), where the original images supplied to us are of poor quality, or where customers have not checked that the items ordered are what is required

Any other questions?

Please don't hesitate to ask us.